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Process Mapping,
Process Improvement and Process Management

About Us

Streamlining Workflows to Fit Your Business Needs

MC2 Consulting Inc is a boutique process consulting firm focusing on:

  • Process Architecture — aligns end‑to‑end processes to customer needs and goals.
  • Process Improvement — targets inefficiencies to improve reliability and customer satisfaction.
  • Process Mapping — produces actionable customer journey maps.
  • Process Maturity — monitors and controls process governance.

IF YOU CAN’T DESCRIBE WHAT YOU’RE DOING AS A PROCESS, YOU DON’T KNOW WHAT YOU ARE DOING.

William Edwards Deming, Father of Total Quality Management

Our Services Pillars

What we help you do

Training & Workshops

We create clear, easy-to-understand process maps and documentation that define roles, responsibilities, and workflows. This improves transparency, reduces errors, and ensures consistency across teams.

Process Mapping & Documentation

We analyze your current workflows to identify bottlenecks, inefficiencies, and risks. Using proven methodologies, we redesign processes to improve speed, quality, and cost efficiency.

Process Improvement and Governance

We provide practical training and interactive workshops to help teams understand, adopt, and sustain improved processes. Your staff gains the skills needed to maintain efficiency independently.

Why Choose Us

Partner with MC2 Consulting today

  • Utility & Engineering Expertise – with over decades of customer-focused experience, we partner with municipalities to navigate field operation, technical design constraints, and regulatory demands across the customer journey utility and consulting experience.
  • Innovation & Solutions – We don’t just design maps; we create actionable solutions that teams can use daily to work smarter and achieve measurable outcomes.
  • Collaborative Partnership – We work alongside your team, building trust and achieving success together
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Values / Outcomes

Outcomes You Can Expect

Greater Operational Clarity

Everyone understands who does what, when, and how.

Reduced Cost & Rework

Eliminate redundant steps, avoid repeat errors, and optimize resource use.

Faster Onboarding & Training

Clear maps and procedures help new team members ramp up quickly and confidently.

Alignment with KPIs & Scorecards

Processes are built around your metrics, so improvements directly support strategic goals.

Sustainable Change

Training and practical documentation ensure improvements last beyond the project.

Our People

Core Team

Leila Karimi, P.Eng

Principal Consultant
Process Improvement Specialist with 13 years of Utility experience in Design & Construction & Process Improvement Management and 5 years of Consulting experience.

Odilon Yap Bondoc, B.Eng, MBA

Process director
Experienced PROCESS/PROJECT MANAGER who has led multi-budget projects and multi-size, multi-platform, multi-cultural and multi-site teams.

With decades of customer‑focused consulting experience, we partner with municipalities to navigate field operations, technical constraints, and regulatory demands across the customer journey.

Client Testimonials

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Ready to Improve the Way Your Business Works?

Let’s talk about your current processes, challenges, and opportunities for improvement. Schedule a consultation with MC2 Consulting and discover practical ways to improve efficiency, clarity, and performance.

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Share Your Experience

Share your experience with us. Your feedback helps us improve and gives others a better idea of what it’s like to work with MC2 Consulting.

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